Customer Service

Privacy Statement

Agrade Cleaning Supplies respects the Guidelines suggested by the Australian Direct Marketing Association, in its Code of Practice for Consumer Protection in ecommerce. We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences. Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit. In line with those guidelines, Agrade Cleaning Supplies would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as the Domain Name Registries.

Information collected by Agrade Cleaning Supplies

Your contact information, including:

  • named individuals
  • telephone numbers
  • fax numbers
  • email addresses
  • information about what services you have ordered from Agrade Cleaning Supplies
  • information about what services you have enquired on
  • encrypted credit card details
  • your accesses to our websites

What Agrade Cleaning Supplies does with your information

  • We do not make your personal information available to third parties, with the obvious exception of third party business partners such as the domain name registries
  • We do provide aggregate data to third parties
  • We will contact relevant people to communicate billing and technical issues
  • We store website data and email queued on our servers, only for use as back-up data should it be required
  • We may customise our email newsletters and communications to reflect your interest in a particular service
  • We access historic correspondence and details about earlier conversations in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Agrade Cleaning Supplies
  • We monitor and store your online requests for webpage's and services for research and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)
  • Email communications
  • As a customer of Agrade Cleaning Supplies you will receive occasional email communications from Agrade Cleaning Supplies that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail
  • If you have any questions about our privacy policy, please feel free to contact us

Security

Agrade Cleaning Supplies Pty. Ltd. will take reasonable steps to ensure that the personal information we collect is stored in a secure environment. When purchasing from Agrade Cleaning Supplies Pty. Ltd. your financial details are passed through a www.PAYPAL.com.au secure server using SSL (secure sockets layer) encryption technology, the current industry standard. Credit card details are only used for processing payments and are discarded afterwards and not stored. If you have any questions regarding our security policy, please contact us.